Cidade Foz 2 values transparency and customer satisfaction. For situations where conflicts or disputes arise related to services or real estate, we provide Alternative Dispute Resolution (ADR) methods, as provided for by applicable law.
1. What is Alternative Dispute Resolution
ADR is a set of procedures that allows you to resolve conflicts outside the traditional judicial system, in a faster, more accessible and less costly way. It includes mediation, conciliation and arbitration, with the participation of certified entities.
2. How it works
The customer must contact Cidade Foz 2 reporting the problem;
We evaluate the case and suggest the most appropriate ADR entity;
The mediation or conciliation process takes place under the supervision of an independent entity, seeking a satisfactory agreement for both parties.
3. Benefits of ADR
Faster resolution than the courts;
Reduced costs;
Confidential and secure process;
Preservation of the relationship between the parties.
4. Contact
To start an Alternative Dispute Resolution process or to clarify doubts, please contact our team through the email or telephone provided on the website.